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10 things we are doing differently in 2022 to improve customer experience

Business Owners – 10 things we are doing differently in 2022 to improve customer experience in our businesses:

  1. Welcoming customers appropriately adopting 3 simple steps: Smile/ politeness / talking in the right tone.
  2. Listening to customers more.
  3. Always saying please and thank you.
  4. Dealing with complaints in a timely manner.
  5. Answering all phone calls and returning unanswered calls when missed.
  6. Responding to messages promptly.
  7. Always being on time and consistent with timing as this is important to customers.
  8. Always keeping customers informed; customers will never know what we are thinking if we don’t keep them informed.
  9. Never overpromising ; keeping to our words and never letting customers down with failed promises.
  10. Always following-up and checking back on customers post-sale; a very important key for improving customer relationships.

Are you ready to join these successful business owners and start making these changes too?

Please share what new things you have started doing in 2022 with us.

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Etiquette Rules for Exceptional Customer Experience

In this post, we will be sharing our top 8 Etiquette Rules for offering Exceptional Customer Experience.

1. The Welcome: 

  • Smile – Did you know that your smile comes across through the phone? 
  • Be polite – Greet your customers appropriately
  • Master the right tone – Pitch your communication at the right tone. Your tone can either have a positive or negative effect on your customers 

2. Answer your phone: But if you are unavailable, check your customer’s messages and return their calls.

3. Respond to messages promptly: It’s best to have an initial auto-response system in place to   acknowledge your customer’s message. A full response should then follow within a reasonable time frame.

4. Always say “Please” and “Thank you”: Customers love to be respected – Make  your customers feel like kings – like the saying goes – ”Customer is King”.

5. Be on Time: Adhering to a consistent opening and closing time is important to your customers.  

6. Keep customers informed: Your customers will never know what you are thinking if you don’t tell them and keep them updated.

7. Don’t Over-promise: Always keep your word –  There is nothing as off-putting to a customer as being let down by failed promises.

8. Follow up: Always check on your customers. Business does not have to end after a sale. 

 

Which of these Etiquette Rules do you find the most useful? We’d love to get your thoughts in the comment section below, or on our socials.

To discuss specific customer experience training needs, please submit a form on the Training page of our website. We look forward to hearing from you.