Etiquette Rules for Exceptional Customer Experience

In this post, we will be sharing our top 8 Etiquette Rules for offering Exceptional Customer Experience.

1. The Welcome: 

• Smile – Did you know that your smile comes across through the phone? 
• Be polite – Greet your customers appropriately
• Master the right tone – Pitch your communication at the right tone. Your tone can either have a positive or negative effect on your customers 

2. Answer your phone: But if you are unavailable, check your customer’s messages and return their calls.

3. Respond to messages promptly: It’s best to have an initial auto-response system in place to   acknowledge your customer’s message. A full response should then follow within a reasonable time frame.

4. Always say “Please” and “Thank you”: Customers love to be respected – Make  your customers feel like kings – like the saying goes – ”Customer is King”.

5. Be on Time: Adhering to a consistent opening and closing time is important to your customers.  

6. Keep customers informed: Your customers will never know what you are thinking if you don’t tell them and keep them updated.

7. Don’t Over-promise: Always keep your word –  There is nothing as off-putting to a customer as being let down by failed promises.

8. Follow up: Always check on your customers. Business does not have to end after a sale. 

Which of these Etiquette Rules do you find the most useful? We’d love to get your thoughts in the comment section below, or on our socials.

To discuss specific customer experience training needs, please submit a form on the Training page of our website. We look forward to hearing from you.