About CXH

Customer Experience Hub (CXH) is an online, centralized platform offering customer experience solutions to the Black, Asian and Minority Ethnic owned businesses - with a view to providing education, information and digital solutions to Businesses in this demography.

CXH is poised to support private and corporate organisations through evaluating and understanding case history, articles, blogs, experts’ reviews & video evidence. CXH will provide analysis on all aspects of customer experience, which could make or mar business successes in the 21st century.

Eighty Seven (87%) of customers are of opinion that if they had a great experience, they would make another purchase or support the business again. Therefore, it is pertinent that businesses breed trust between themselves and their customers through experience economy.

Most Businesses under the Black, Asian & Minority Ethnic Background ‘BAME’ have no ‘go-to’ platform to adequately tackle the customer aspect of their businesses, and as a result still focus on competing via prices and product offerings. Currently, customer experience has overtaken prices and products as key brand differentiators, and this is our service standpoint.

A registered Business or an Accredited Practitioner with CXH can automatically access all the authentic and credible content specifically tailored towards maximising customer experience and improving service in their respective businesses.

Bose Sheba CXAD (Dip)

CEO & Founder, Customer Experience Hub

Bose Sheba is the CEO of Customer Experience EdTech Limited, a company that runs, amongst others, the Customer Experience Hub - an online resource with a vision to educate, inform and share innovative ideas and tips with Entrepreneurs, leaders, managers and business owners at large. She is an Author, a member of the Institute of Customer Service, a BA (HONS) Business Administration holder and a Finance Professional with over 25 years experience within the Financial Services Industry.

In her continuous drive for excellence, brilliance and professional pursuit, Bose qualified as a Customer Experience Professional, CXAD Diploma (with Distinction), with the Customer Experience Academy in March 2024.

Known to all as a very passionate, hardworking and zealous Director with a deep flair for excellence and brilliance. She believes in the saying 'What is worth doing at all is worth doing well'.

Bose Sheba’s passion for excellence and perfection is what gave birth to her love and drive for exceptional customer experience. A passion that has been growing for over 2 decades until she decided in 2020 to make an impact and make a change, aligning with her belief to "be the change you want to see"!

Stemming from her customer service experience background, compared with personal service she has received from different businesses under the Black, Asian & Minority Ethnic (BAME), she is determined with her unwavering efforts to ameliorate many aspects in which excellent customer experiences can be attained within the demography.

Together with her team, working together tirelessly by providing on-going solutions to this concern, there is no doubt that many businesses will be able to exceed customer experience promises.

At Customer Experience Hub (CXH), our mission is to help Entrepreneurs and business owners understand the importance of, and how to apply exceptional customer experience so that they can retain and attract customers, be more profitable and grow their business.