CUSTOMER
EXPERIENCE HUB

EDUCATE. INFORM. INNOVATE

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CUSTOMER
EXPERIENCE HUB

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Why is customer experience important to you?
  • I want to have lots of customers
  • I want to get rich, make loads of money and make my business successful
  • I want to serve my customers properly
  • I want to make a difference by doing the right things by my customer
How much do you know about customer experience and its benefits?
  • Newbie, I know absolutely nothing
  • Beginner, I have some basic knowledge
  • Intermediate, I have adequate knowledge and my staff also do
  • Advanced, I am already seeing the results. Good customer experience is embedded within the core values of my business
How much money are you realistically prepared to invest in yourself and your business to get better at offering exceptional customer experience?
  • I'm broke and have no money to invest currently
  • I'm struggling financially but can manage around £100
  • I'm on a budget but can manage around £500
  • I'm serious and committed, around £1000
  • I'm financially stable, serious and committed – more than £2000
What is the timeframe that you are most comfortable to start working on your customer experience offering?
  • My business is stagnant, I need to start NOW
  • I’m desperate and need to start within 30 days
  • Happy to start within the next 90 days
  • 6 months or longer is reasonable for me
Which best describes you?
  • I enjoy sharing, teaching and helping others
  • I am very analytical, tactical and prefer being behind the scenes
  • I am comfortable with both described above
Which of the following is most important to you?
  • Customer is king
  • Customer Experience matters
  • Customers First
  • Customer Focus
  • Happy Customers
  • All of the above


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Professional Qualification Announcement

  • Institution :

    The Customer Experience Academy

  • Qualification with Distinction:

    CXAD (Dip)

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About

Customer Experience Hub (CXH) is an online, centralized platform offering customer experience solutions to the Black, Asian and Minority Ethnic owned businesses - with a view to providing education, information and digital solutions to Businesses in this demography.

CXH is poised to support private and corporate organisations through evaluating and understanding case history, articles, blogs, experts’ reviews & video evidence. CXH will provide analysis on all aspects of customer experience, which could make or mar business successes in the 21st century.

Eighty Seven (87%) of customers are of opinion that if they had a great experience, they would make another purchase or support the business again. Therefore, it is pertinent that businesses breed trust between themselves and their customers through experience economy.

Most Businesses under the Black, Asian & Minority Ethnic Background ‘BAME’ have no ‘go-to’ platform to adequately tackle the customer aspect of their businesses, and as a result still focus on competing via prices and product offerings. Currently, customer experience has overtaken prices and products as key brand differentiators, and this is our service standpoint.

A registered Business or an Accredited Practitioner with CXH can automatically access all the authentic and credible content specifically tailored towards maximising customer experience and improving service in their respective businesses.

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Improve your Customer Experience

We have a content rich library of articles that will take your business offering to the next level.

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All Training, Seminars & Conferences Coming Soon

Check back here for upcoming and scheduled training.

"CXH is genuinely excited to offer practical and results-driven advice to small business owners within communities which have been traditionally overlooked in terms of helpful resource material. Our hope is for our visitors to see the bottom-line value in offering exceptional customer service. Feel free to speak to us about your specific needs, we would love to hear from you"

- CXH -