Customer Experience Hub (CXH) is an online, centralized platform offering customer experience solutions to the Black, Asian and Minority Ethnic owned businesses - with a view to providing education, information and digital solutions to Businesses in this demography.

CXH is poised to support private and corporate organisations through evaluating and understanding case history, articles, blogs, experts’ reviews & video evidence. CXH will provide analysis on all aspects of customer experience, which could make or mar business successes in the 21st century.

Eighty Seven (87%) of customers are of opinion that if they had a great experience, they would make another purchase or support the business again. Therefore, it is pertinent that businesses breed trust between themselves and their customers through experience economy.

Most Businesses under the Black, Asian & Minority Ethnic Background ‘BAME’ have no ‘go-to’ platform to adequately tackle the customer aspect of their businesses, and as a result still focus on competing via prices and product offerings. Currently, customer experience has overtaken prices and products as key brand differentiators, and this is our service standpoint.

A registered Business or an Accredited Practitioner with CXH can automatically access all the authentic and credible content specifically tailored towards maximising customer experience and improving service in their respective businesses.