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Customer Service Excellence
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Customer Service Excellence

4 modules · approx. 5 hours (self-paced) Intermediate

About This Course

Move beyond satisfactory and into exceptional. An intermediate programme covering the expectation-perception gap, emotional intelligence, anticipatory service, radical personalisation, and how to lead a culture of excellence without a manager title.

The natural next step after Essentials. Around five and a half hours of structured study across four advanced modules, each built on real corporate and retail scenarios, with case studies, scripts, empathy mapping tools and practical playbooks.

Complete all four modules and pass the advanced assessment at 85% or higher to earn your Executive Certificate in Customer Service Excellence — plus one month of free CXH Membership, giving you access to every course and our monthly mentoring sessions.

Welcome from Bose Sheba

Course Modules

Free preview: browse the module titles below. Full lesson content unlocks for enrolled customers and CXH members.

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Course Details

  • Duration: 4 modules · approx. 5 hours (self-paced)
  • Level: Intermediate
  • Modules: 4
  • Certificate on completion
£199.00per person

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CXH Membership

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