CXH Training

Expert-led training programmes designed to transform your customer experience capabilities.

Training Areas

Comprehensive programmes covering all aspects of customer experience management.

Customer Experience Strategy

Change Management

Design Thinking

Stakeholder Management

Business Analysis

Process Architecture

Project Management

Performance Improvement

Consultations

One-to-one sessions designed to diagnose, evaluate and transform your business.

Free Introductory Session

This is a free customer experience diagnostic introductory session.

Book Free Session

Scoping Session

The session is to diagnose and evaluate your business. A report is provided after the session.

Book Scoping Session

Available Courses

CX Masterclass

A comprehensive masterclass covering all aspects of customer experience management. Learn how to transform your business through exceptional CX strategies.

6 weeks Intermediate

£450.00

Customer Service Essentials

Master the fundamentals of excellent customer service. This course covers communication skills, complaint handling, and building lasting customer relationships.

4 weeks Beginner

£149.00

CX for BAME Businesses

A specialised programme designed for BAME business owners, addressing unique challenges and opportunities in customer experience within the BAME business sector.

5 weeks All Levels

£199.00

Members Only

Advanced CX Strategy

For experienced professionals looking to take their customer experience strategy to the next level. Covers advanced topics including CX transformation, data-driven insights, and organisational change.

8 weeks Advanced

£595.00

Etiquette & Service Excellence

Master the art of professional etiquette and service excellence. From perfect welcomes to handling difficult situations with grace.

3 weeks Beginner

£129.00

Customer Service Excellence

Master the art of delivering exceptional customer service that keeps customers coming back. Perfect for frontline staff and team leaders.

4 weeks Beginner

£199.00

Members Only

BAME Business Growth Through CX

Specifically designed for BAME-owned businesses to leverage customer experience as a competitive advantage and drive sustainable growth.

5 weeks All Levels

£250.00

Etiquette and Professional Standards

Learn the essential etiquette rules and professional standards that create exceptional customer experiences across all business interactions.

3 weeks Beginner

£100.00

Members Only

CX Leadership and Strategy

An advanced programme for business leaders who want to drive organisational transformation through customer experience.

8 weeks Advanced

£1000.00

Interested in Custom Training?

We offer bespoke training programmes tailored to your business needs.