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Etiquette and Professional Standards
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Etiquette and Professional Standards

3 weeks Beginner

About This Course

Learn the essential etiquette rules and professional standards that create exceptional customer experiences across all business interactions.
From phone etiquette to in-person interactions, this course covers the professional standards that distinguish great businesses.

Course Modules

1

The Art of the Welcome

Master the fundamental skill of making every customer feel valued from the moment they interact with your business. Learn professional greeting techniques for face-to-face, telephone, and digital interactions. Understand the psychology of first impressions and how cultural awareness can enhance your welcome approach.

2

Professional Communication

Develop polished communication skills for all business contexts. Learn email etiquette, professional letter writing, telephone manner, and face-to-face communication best practices. Understand how to adapt your communication style for different audiences and situations while maintaining professionalism.

3

Digital Etiquette

Navigate the modern landscape of digital professional standards. Learn best practices for social media interactions, video conferencing etiquette, responding to online reviews, and managing your digital reputation. Understand the boundaries between professional and personal communication in the digital age.

Course Details

  • Duration: 3 weeks
  • Level: Beginner
  • Modules: 3
£100.00per person