About This Course
Master the art of professional etiquette and service excellence. From perfect welcomes to handling difficult situations with grace.
This practical course teaches the etiquette foundations that underpin exceptional customer service delivery.
Course Modules
Master the art of creating exceptional first impressions. Learn the psychology behind first encounters, professional greeting etiquette for different contexts (in-person, telephone, video), and how to set the tone for a positive customer interaction from the very first moment.
Course Details
- Duration: 3 weeks
- Level: Beginner
- Modules: 3
£129.00per person
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