About This Course
This practical course teaches the etiquette foundations that underpin exceptional customer service delivery.
Course Modules
Professional Greetings & First Impressions
Master the art of creating exceptional first impressions. Learn the psychology behind first encounters, professional greeting etiquette for different contexts (in-person, telephone, video), and how to set the tone for a positive customer interaction from the very first moment.
Active Listening & Empathy
Develop advanced listening skills that make customers feel truly heard and valued. Learn techniques for reflective listening, empathetic responses, reading non-verbal cues, and managing emotional conversations. Practice with real-world scenarios and receive feedback on your approach.
Going the Extra Mile
Learn how to consistently exceed expectations without overextending your resources. Discover the small touches that create memorable experiences, how to empower frontline staff to make service recovery decisions, and strategies for building a reputation for excellence that drives referrals and repeat business.
Course Details
- Duration: 3 weeks
- Level: Beginner
- Modules: 3