10 things we are doing differently in 2022 to improve customer experience

Business Owners – 10 things we are doing differently in 2022 to improve customer experience in our businesses:

1. Welcoming customers appropriately adopting 3 simple steps: Smile/ politeness / talking in the right tone.
2. Listening to customers more.
3. Always saying please and thank you.
4. Dealing with complaints in a timely manner.
5. Answering all phone calls and returning unanswered calls when missed.
6. Responding to messages promptly.
7. Always being on time and consistent with timing as this is important to customers.
8. Always keeping customers informed; customers will never know what we are thinking if we don’t keep them informed.
9. Never overpromising ; keeping to our words and never letting customers down with failed promises.
10. Always following-up and checking back on customers post-sale; a very important key for improving customer relationships.

Are you ready to join these successful business owners and start making these changes too?

Please share what new things you have started doing in 2022 with us.